活得精采，劉偉澍的學習網站

Good afternoon, 復興航空陳總經理，

I saw today's United Daily News that direct flight to Shanghai will be reduced by 20%, all tickets after April 16 price will be reduced, China Airline has announced this news today at 頭版頭條，復興航空將跟進，price will be reduced somewhere around NT$2,000 to NT$3,600.

Ticket after April 16 can be refund and re-issue the new ticket.

I placed my ticket for May 16 and I asked my travel agent to re-issue the new ticket based on the new price.  My travel agent told me that (see email attached below)

「您的5/16出發復興航空票款,我們已經付給航空公司.若辦理退票.退票款航空公司會於三個月後才退還給我們. 辦理退票的那張機票費用我們必須先跟您收取.到退票款下來後.再退費給您.等於您得先付出兩次的機票費用。」

I am extremely surprise that based on your company’s rules, I have to pay twice for the ticket because of the airfare industry price reduction.

If this is true, I would like to refer my case to my good friend ROC Consumers’ Foundation 消基會about this unfair treatment to the consumers.

Your reply on this will be highly appreciated.

Thank you.

David

April 8, 2010

劉偉澍，朋友都叫他 David ，中華民國企業經理協進會秘書長，商業智庫首席顧問，中美晶監察人，前福特六和汽車公司財務長，前Mazda汽車副總經理，同時任教于國立臺北大學商學院，教授企業管理、國際貿易等課程，並常受邀在工商企業界作專題演講。曾榮獲中華民國十大傑出經理人，中華民國管理科學學會管理獎章。著有1.「臺灣汽車工業發展文集」，2. 「Travel 趴趴走 David 帶你環遊世界，行遍天下」，3. 「活得精彩，做好個人管理」，4. 「管理技能實務 - 職場必備的18項核心職能」四書。

「活得精采，劉偉澍的學習網站」http://tw.myblog.yahoo.com/dwsliu

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Letter from my travel agent as follws:

Dear David,

跟您報告以下幾項退票可能有的狀況,

1.費用部分:

您的5/15出發復興航空票款,我們已經付給航空公司.若辦理退票.退票款航空公司會於三個月後才退還給我們. 辦理退票的那張機票費用我們必須先跟您收取.到退票款下來後.再退費給您.等於您得先付出兩次的機票費用.

2.機位部分:

上海因五月起到十月止世博.若機位取消到時是否訂的到便宜艙等的機位也不一訂.

期待一切會按照您的企業管理教學經驗.復興航空也會跟進降價.

我這邊會幫您留意是否有新票價出來 屆時比較看看 退票重開比較划算或按照原未漲價之票價.再跟您報告!

謝謝您!!

☆★☆★☆★☆★☆★☆★

永慶旅行社股份有限公司

符皓維        Abbie Fu

To TNA customer service division,

I tried again while your company website service is NOT working.

I cannot forward my letter to your company by website?

Very poor service.

I have circulated my complaint in the facebook as well as my website.

David